Privacy policy

Privacy Policy

We’re committed to protecting your privacy and keeping your personal information safe. This policy outlines what we collect, why we collect it, and how we use and protect your data when you use our website or services.

Altdrop is based in Melbourne, Australia, and complies with the Australian Privacy Act 1988 (Cth).

Your Consent

By using our website and services, you agree to the collection and use of your personal information as outlined in this policy. We’ll always ask for your consent before collecting any personal information, and you can withdraw that consent at any time by contacting us at hello@altdrop.com.au.

What We Collect

We only collect personal information that you choose to give us. You don’t need to register or provide any details just to browse our website. If you place an order or sign up for an account, we may collect the following:

  • Your name

  • Shipping and billing address

  • Phone number

  • Email address

  • Username and password (if you create an account)

  • Payment details (e.g. credit card information)

We use this information to:

  • Process and deliver your orders

  • Contact you with important updates

  • Improve your experience with our services

  • Offer you relevant products or recommendations

Cookies & Tracking

We use cookies and similar technologies to improve our website, understand how it’s being used, and tailor your experience. You can adjust your browser settings to manage or block cookies. For more details, see our Cookie Policy.

Data Retention

We only keep your information for as long as needed — either to provide our services or to meet legal and regulatory obligations. If you'd like us to update or delete your information, you can do so by logging into your account or emailing us directly.

How We Protect Your Data

We take data security seriously. Your information is protected using a range of measures including encryption, access restrictions, and regular security checks to prevent unauthorised access or misuse.

Questions or Concerns?

If you have any questions or concerns about your privacy or how your data is being handled, contact our privacy officer at hello@altdrop.com.au — we’re here to help.

Changes to This Policy

We may update this privacy policy from time to time. If there are significant changes, we’ll notify you by email or on our website. The most recent version will always be available on our site.

Last updated: 10 April 2025