Terms of service

Thanks for sharing that. Below is a rewritten version of your Terms of Use, updated for clarity, flow, and UK English, while preserving the legal intent and coverage. It removes overly US-specific tone (like "lawsuits in court" phrasing), brings it into a more approachable format for your customers (especially international ones), and clarifies your Melbourne, Australia legal base.

Terms of Use

Last updated: 10 April 2025

Welcome to Altdrop. These Terms of Use outline the rules for using our website and services. Please read them carefully, as they contain important legal information — including a binding arbitration clause and class action waiver that may affect your rights.

By using our website or services, you agree to these Terms.

1. Who We Are

Altdrop is an Australian business based in Melbourne. We offer curated coffee products from our partner roasters, delivered directly to customers. Through our website, you can learn about our coffees, subscribe to our services, and shop for products.

2. Acceptance of Terms

By accessing our website or using our services, you accept these Terms of Use. We may update them from time to time — changes take effect immediately once published. Continued use of the website after any updates means you agree to the revised terms.

3. Your Privacy

We value your privacy. Please refer to our Privacy Policy to understand how your data is collected, used, and protected.

4. Intellectual Property

All content on our website (including text, images, videos, design and branding) is the property of Altdrop or our content partners. You may use it for personal, non-commercial purposes only. You must not reproduce or redistribute it without written permission.

5. Acceptable Use

You agree to use our website legally and respectfully. This includes:

  • Not introducing malware or harmful content

  • Not using bots or automated tools to access our site

  • Not attempting to access secure parts of the website without authorisation

  • Not violating any applicable laws or regulations

6. Accuracy of Information

We do our best to keep product listings and other site information accurate. However, we cannot guarantee the site is free from errors, and we accept no liability for actions taken based on outdated or incorrect information.

7. Purchasing From Altdrop

You must be at least 18 years old to create an account or place an order. You’re responsible for all activity under your account, including safeguarding your password.

We reserve the right to cancel or decline orders, terminate accounts, or refuse service if we believe it’s necessary to protect our business or customers.

8. Subscriptions

By subscribing to a product or plan, you agree to recurring charges for each order generated from your subscription. Your subscription will continue until paused or cancelled. You can manage your subscription via your account dashboard or by contacting us. Please allow at least 72 hours before your next billing cycle to process any changes.

9. Links to Third Parties

Our website may contain links to other websites for your convenience. We’re not responsible for the content or practices of any third-party site and access is at your own risk.

10. Limitation of Liability

To the extent permitted by law, Altdrop is not liable for any indirect or consequential loss, data loss, loss of profits, or damage arising from your use of our site or products, even if foreseeable.

11. Dispute Resolution & Arbitration

By using our services, you agree to resolve disputes with Altdrop via binding arbitration in Melbourne, Victoria, rather than in court. This includes any claims related to your use of our services or purchases. You also agree to bring claims only on an individual basis — not as part of a class action.

This clause is subject to exceptions for small claims matters or where otherwise prohibited by law.

12. SMS Messaging Terms

If you opt into our SMS/MMS marketing program, you agree to receive promotional text messages from us. Message and data rates may apply. You can opt out anytime by replying STOP to any message. Please review the full SMS Terms for further details, including your responsibilities and opt-out options.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes not subject to arbitration will be handled exclusively in the courts of Victoria.

14. Changes to Services

We may update or discontinue any part of the website or services at any time, with or without notice.

15. Entire Agreement

These Terms, along with our Privacy Policy and any applicable subscription terms, constitute the entire agreement between you and Altdrop.

16. Contact Us

Questions? Feedback? You can contact us at hello@altdrop.com.au — we're here to help.