Cancellation policy

 

Subscription Policy

We’ve designed our subscriptions to be simple, flexible, and easy to manage.

How it works

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select at checkout.

Your payment details are stored securely, and you’ll be charged for each delivery — unless you choose to prepay for a fixed term.

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Auto-renewals

Some subscription plans automatically renew at the end of their term. If you don’t wish to renew, you can cancel at any time before the next billing date.

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Managing your subscription

You’re in control. You can pause, skip, cancel, or update your subscription anytime. Just follow the link in your order confirmation email, or log in to your account to manage your preferences.

If you need help, feel free to email us at hello@altdrop.com.au and we’ll assist you.

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Refunds & Returns

For information on cancellations and eligibility for refunds, please refer to our Returns & Refunds Policy.