Dispatch & Shipping

Dispatch

  • We aim to dispatch all orders withinΒ 24 hours.
  • If we anticipate a delay, we’llΒ notify you in advance.
  • If your order is delayedΒ beyond the estimated timesΒ shown on the product page, we’llΒ upgrade it to express shipping for free.
  • We work with a wide range of independent roasters, which canΒ occasionally cause slight delays.
  • Our priority is toΒ keep you informedΒ and ensure your order arrives on time.

Shipping Times

  • Metro Areas:Β Estimated delivery within 1–3 business days after dispatch.
  • Regional Areas:Β Estimated delivery within 3–7 business days after dispatch.

Delivery times are calculated from the date of dispatch and are quoted in business days. These timeframes are estimates provided by our courier partners; postal delays beyond our control may occur once your goods have been dispatched.

Subscriptions

Subscriptions are fully controllable through theΒ Subscription Portal.

How to access the portal:
Click the link in any of your subscription emails, or log in to your account on our website and navigate toΒ Subscriptions

Make changes anytime:

  • Next order date
  • Delivery frequencyΒ (e.g. weekly, fortnightly, monthly)
  • Coffee selectionsΒ (for eligible subscriptions)
  • Shipping address
  • Payment method

Skip, pause, or cancel:
Need a break? You canΒ skip an order,Β pause your subscription, orΒ cancelΒ anytime - no hassle.

Billing reminders:
You’ll receive anΒ email before each billing cycle, giving you time to make changes if needed.

Need help?
If you're stuck, reach out to us atΒ support@altdrop.com.auΒ - we're happy to help.

Coffee Freshness

How fresh is the coffee I will receive?

  • We aim to deliver coffee that isΒ less than 14 days post-roastΒ at the time it reaches your door.
  • We work closely with our roasters to ensure peak freshness with every order.

As a general guide:

  • 0–8 days post-roast:
    Coffee is fresh and drinkable, but may still be developing its full flavour.
  • 9–35 days post-roast:
    Peak drinking window – flavours are well-developed and balanced.
  • 35–56 days post-roast:
    Still tastes good, though flavour clarity may begin to fade.
  • 56+ days post-roast:
    Coffee may start to tasteΒ stale or flat – we recommend using it sooner.
Ethical Sourcing

Is your coffee ethically sourced?

  • Yes - weΒ only work with roasters who source their coffee ethically.

What does ethical sourcing mean to us?

  • Fair pay for farmers:
    Ensuring producers receive aΒ living incomeΒ and are paid above market rates.
  • Transparent supply chains:
    Sourcing coffee throughΒ traceable, direct relationshipsΒ wherever possible.
  • Respect for communities:
    Backing partners who invest in theΒ wellbeing of farming communities, including education, healthcare, and infrastructure.

We regularly review our roasters to ensure their values and practicesΒ align with our commitment to sustainability and fairness.

About

Located in

Founded in

Sized Roaster