Santa Isabel Guatemala

Dispatch

• We aim to dispatch all orders within 24 hours.
• If we anticipate a delay, we’ll notify you in advance.
• If your order is delayed beyond the estimated times shown on the product page, we’ll upgrade it to express shipping for free.
• We work with a wide range of independent roasters, which can occasionally cause slight delays.
• Our priority is to keep you informed and ensure your order arrives on time.

Shipping Times

• Metro Areas: Estimated delivery within 1–3 business days after dispatch.
• Regional Areas: Estimated delivery within 3–7 business days after dispatch.

Delivery times are calculated from the date of dispatch and are quoted in business days. These timeframes are estimates provided by our courier partners; postal delays beyond our control may occur once your goods have been dispatched.

Subscriptions are fully controllable through the Subscription Portal.

How to access the portal:
Click the link in any of your subscription emails, or log in to your account on our website and navigate to Subscriptions

Make changes anytime:

• Next order date
• Delivery frequency (e.g. weekly, fortnightly, monthly)
• Coffee selections (for eligible subscriptions)
• Shipping address
• Payment method

Skip, pause, or cancel:
Need a break? You can skip an order, pause your subscription, or cancel anytime - no hassle.

Billing reminders:
You’ll receive an email before each billing cycle, giving you time to make changes if needed.

Need help?
If you're stuck, reach out to us at support@altdrop.com.au - we're happy to help.

How fresh is the coffee I will receive?

• We aim to deliver coffee that is less than 14 days post-roast at the time it reaches your door.
• We work closely with our roasters to ensure peak freshness with every order.

As a general guide:

• 0–8 days post-roast:
  Coffee is fresh and drinkable, but may still be developing its full flavour.
• 9–35 days post-roast:
  Peak drinking window – flavours are well-developed and balanced.
• 35–56 days post-roast:
  Still tastes good, though flavour clarity may begin to fade.
• 56+ days post-roast:
  Coffee may start to taste stale or flat – we recommend using it sooner.

Is your coffee ethically sourced?

• Yes - we only work with roasters who source their coffee ethically.

What does ethical sourcing mean to us?

• Fair pay for farmers:
  Ensuring producers receive a living income and are paid above market rates.
• Transparent supply chains:
  Sourcing coffee through traceable, direct relationships wherever possible.
• Respect for communities:
  Backing partners who invest in the wellbeing of farming communities, including education, healthcare, and infrastructure.

We regularly review our roasters to ensure their values and practices align with our commitment to sustainability and fairness.